Privacy Policy

We follow Australian standards privacy law

Deep Etch Service is fully dedicated to maintaining your privacy. Your trust matters to us. This policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services.

1. Who We Are

Deep Etch Service is an Australian-based company providing image editing, deep etching, and photo retouching services. Our marketing office is located in Sydney, NSW, Australia. If you’d like to talk to us about your privacy rights, you can contact us through the contact page.

2. What Personal Information We Collect

When you interact with us such as placing an order, free trial, quotation, or contacting support, we may collect personal information such as:

  • Your name and title
  • Business name, job role – If needed
  • Email address, phone number
  • Billing address
  • Payment and invoice information. Processed through a secure third-party gateway
  • Files you send us and any instructions you provide for editing
  • Website data IP address, browser type, device info if you visit our site

3. How We Collect It

We collect your information when you:

  • Provide it via our order form, contact form or email.
  • Upload images for editing.
  • Subscribe to newsletters or promotional offers.
  • Visit or use our website where analytics and cookies track some data.

We do not collect personal information in hidden or unfair ways.

4. Why We Collect It & How We Use It

We collect and use your information for:

  • Processing your orders and delivering edited images
  • Communicating with you about your projects, quotes or accounts
  • Billing, payment verification, and records
  • Sending you marketing offers with your consent.
  • Improving our website experience, analytics and admin
  • Complying with legal obligations, tax, and contracts

We will only use your information for the purposes for which you provided it or related purposes that you’d reasonably expect.

5. Disclosure & Sharing of Information

We will not sell your personal information. We may disclose it in the following circumstances:

To third-party service providers who help process payments, send files, host data or provide IT support. They are bound by confidentiality.

If we are required by law to disclose your information such as court or regulatory enquiries.

With your consent or as part of merging or selling part of our business in which case we will notify you.

If your files or data are sent overseas to editors or cloud services we will make reasonable efforts to ensure the recipient respects data protection.

6. Cookies & Website Analytics

Our website uses cookies and tracking technologies to help you navigate the site and improve your experience. You can disable cookies via your browser settings, though this may limit some features. We use analytics to monitor traffic, performance and possible misuse.

7. Data Security & Retention

We implement appropriate security measures to protect personal information from misuse, interference, loss, or unauthorised access or disclosure. While no system is 100% secure, we follow industry-standard practices.

We retain your personal data and project files for as long as necessary—for example until project completion plus a buffer of 60-90 days for revisions. After that, non-essential data may be archived or securely destroyed.

8. Access, Correction & Deletion

You are entitled to:

  • Access your personal information that we hold
  • Ask us to correct or update it
  • Request the deletion of data we hold

To make a request, please contact us. We’ll respond within a reasonable time frame.

9. Marketing Communications

If you’ve agreed to receive newsletters or offers from us, you can unsubscribe at any time via the link in our email or by contacting us. We will treat your request promptly.

10. Children & Sensitive Data

We do not knowingly collect personal information from children under 16. If you believe we hold such data, you may contact us and we will remove it.

We do not collect sensitive information such as health details, racial or ethnic origin, unless it is essential and you have given explicit consent.

11. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our operations, legal responsibilities or technology. The revised policy will appear on our website with an updated “Last Updated” date. Your continued use of our website or services means you accept the revised policy.

12. Governing Law

This policy is governed by the laws of Australia and the State of New South Wales. Any disputes will be subject to the jurisdiction of the courts of NSW.